Fox Hills Printing ships all packages via UPS or its related services. Our standard shipping level is UPS Ground, but you may elect to use an alternative method of UPS shipping during the ordering process. Our shipping charges are based on the rates charged by the carrier as they may vary from time to time. Saturday delivery is available at an additional charge. All orders are shipped FOB shipping point, which means ownership and risk of loss transfers to you once we deliver the print products to our shipping carrier. If you elect to pick up your order, ownership and risk of loss will transfer to you when you take possession of the order. If you take advantage of our local delivery option, ownership and risk of loss will transfer to you when you accept delivery, or when we leave the order if delivery without a signature has been authorized.
Because UPS does not ship to a Post Office box, it is your responsibility to verify that an actual street address has been entered, and that it is the correct and accurate address (including zip code) for your delivery. We strongly recommend that you include a telephone contact number in your shipping information. We are not responsible for any delays, losses or increased delivery charges caused by mistaken or incorrect delivery addresses. We are not responsible for any delays or losses of product once the product is delivered to the carrier for shipment.
Holidays may affect and delay your shipping times. Please take holidays into account when estimating your package delivery time.
Please take note that if you choose a residential address as your delivery address the carrier will typically not require a signature at the time of delivery and the package may be left at the address. If you require a delivery signature, please contact Customer Service.
Customer Information: When you become our customer, you may be asked to provide us with certain information, including your company name, your name, and your e-mail address. This information will be used for unspecified updates and communications about your order, questionnaires to measure your satisfaction, and announcements of new products, services, and special pricing promotions. We use the information we collect to improve the customer experience. We do not share, sell, or otherwise disclose information about our clients to any other party except as required to process and ship purchases.
Security: It is our policy to protect your information from all types of loss, misuse, or alteration. Any artwork files or documents submitted will be treated with respect and the utmost care. Our website has redundant security measures in place to protect against the misuse of information that we control, including credit card numbers. All data is protected using the most advanced methods currently available. However, we remind all customers that no electronic transaction is ever 100% guaranteed safe.
Any cancellation or compensation given to the customer will be refunded in a timely manner. Please allow up to 10 business days for the monies to be credited to your account. Customer must notify Fox Hills Printing within 3 business days of order acceptance to notify any defects discovered in the ordered product or the claim will be denied. In order to receive replacement Customer must return 100% of the received product within 5 days (at their own expense) from the time when the ordered product delivery was taken.
All charges related to expedite shipping are NOT REFUNDABLE, including for those orders that are returned for any reason. As a customer, you are responsible for submitting print-ready files (resolution of 300 dpi, CMYK color mode, correct bleed, etc.). Fox Hills Printing will only correct errors of improper cutting, print quality and color print shift. Please note that due to the nature of a full-color printing process (CMYK), we cannot print every color available. We do not color match; however, we offer the print industry’s standard phrase of respectable color and will make every rational effort to print your product as close to the colors you have provided as possible.